Learner Satisfaction

The National Learner Satisfaction Survey (NLSS) is the largest survey of post-16 learners ever undertaken in England, covering FE, work-based learning and PCDL.  This survey provides a detailed insight into learners' satisfaction with the quality and impacts of the learning and training the LSC funds.

The NLSS is a valuable resource for the LSC, partners and providers - providing feedback from learners on the quality of teaching, responsiveness and support that they experience from their providers.

It was carried out in 3 waves using a telephone based methodology: however for certain learner groups who may not be contactable by telephone, alternative methods of engagement are used.

National Learner Satisfaction Survey 2009

The project has been awarded to Ipsos MORI, who also undertook the 2007 project.  Fieldwork will commence during mid February with findings available during Spring 2010.

National Learner Satisfaction Survey 2007
Published: 22 July 2008

National Learner Satisfaction Survey: Highlights 2007
This report presents the key findings from the 2007 National Learner Satisfaction Survey (NLSS) conducted by Ipsos MORI with a total of 43,756 learners.

National Learner Satisfaction Survey: Further Education 2007
Sector specific National Learner Satisfaction Survey report with 31,742 learners in the Further Education system.  Of interest to anyone involved in sustaining and improving levels of learner satisfaction across the further education sectoronal Learner

National Learner Satisfaction Survey: Workbased Learning 2007
Sector specific National Learner Satisfaction Survey report with 5,580 learners in the Workbased Learning system.  Of interest to anyone involved in sustaining and improving levels of learner satisfaction across the work-based learning sector.

National Learner Satisfaction Survey: Personal and Community Development Learning 2007
Sector specific National Learner Satisfaction Survey report presenting the findings for 3,821 learners engaged in personal community development learning (PCDL formerly known as non-accredited adult community learning). Of interest to anyone involved in sustaining and improving levels of learner satisfaction across the adult and community learning sector.

National Learner Satisfaction Survey: LLDD Summary 
This report summarises the findings from interviews conducted with learners with a disability and/or with learning difficulties within the further education (FE) system, as part of NLSS 2007.  The report draws out similarities and differences between both groups.

The two reports below  provide findings for learners with a disability and learners with learning difficulties separately.
NLSS: Learners with Disabilities Report
NLSS: Learners with Learning Difficulties Report


National Learner Satisfaction Survey: Technical Report
Presents the technical details and core methodology of the National Learner Satisfaction Survey (NLSS) 2007.

The survey questionnaire can be accessed here.

Research Data

2006/07:  Data for the National Learner Satisfaction Survey